We’ve built a new app to support millions of customers whose accounts are already on our new system. 

Unsure if that is you? If your account number begins with an ‘A’ or 'BGX' then good news! You’ve already moved to our new system, so just log in and use the new app straight away.

If your account number begins with ‘85’ this means you’re still on our current system. We’ll let you know once you’ve moved over, so you can start using the new app.

There’s nothing you need to do, we’ll take care of everything.

You can still view your Energy and Home Services account on our website. 

What can you do in our app ? 

• Keep track of your energy usage – to do this you’ll need a smart meter that sends us half-hourly readings

• Stay up to date with your latest account balance

• Pay your bill in just a few taps

• View your bills and payment history

• Set up or amend your Direct Debit

• Change your tariff

• Submit your meter readings and see your meter read history

• Manage multiple energy accounts

• Choose between light and dark mode settings

• Fingerprint and face unlock

• See your savings from PeakSave events

• Manage your energy if you're a prepayment customer 

What will this app do in the future? 

• Even more exciting features to make managing your energy even easier