Who can the Virtual Technician - Oi Technical Support help?

Hi Clients - individual or legal entity (CPF / CNPJ) who have contracted Oi Fibra, broadband, landline or TV.

What problems does the Virtual Technician help you solve?

Fixed by fiber: line changes, does not make or receives call and noisy phone.

Tv and internet by fiber: problems in tv and in the internet

Broadband: no internet, slow internet or constant drops in connection;

Fixed: phone does not receive or make calls, mute or with squeaks;

TV: Incompatible card, No signal, Oi Service Inactive TV and Black / blue screen;

What does Virtual Technician - Hi Support do?

Exchange password wi-fi and network name;

Offers remote control manual for fiber;

Performs automatic settings in modens;

Automatically resets the modem signal;

Performs an automatic line, internet or TV scan;

Identifies massive failure in the region;

Consult, schedule and reschedule technical visits;

And others;

Note: Some procedures are not available for all modems and for all types of repairs.

How to use the Virtual Technician Hi?

To TV client:

After downloading it, access the app with the contract number and the line owner's CPF / CNPJ or My Hi login.

The customer number should be consulted on the invoice next to your CPF / CNPJ number.

For fixed or broadband customer:

After downloading it, access the app with the landline number and the line owner's CPF / CNPJ.

For fiber client:

After downloading it, access the app with the customer number and CPF / CNPJ of the line holder or My Hi login.

The customer number should be consulted in your account near personal data.

Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.

Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.