Download the BT Cloud Work app — the essential application for your BT Cloud Work service. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, messages, video meetings, anywhere.

If you need any support please contact our service desk on 0800 389 0321.

Use the BT Cloud Work app on your smartphone to:

- Show your BT Cloud Work business number as your Caller ID when making calls.

- Make VoIP calls over Wi-fi / 3G / 4G / 5G

- Use the BT Cloud Work RingOut feature to continue making calls with business caller ID using your mobile network

- Switch an active call to your mobile if you’re walking away from your desk

- Keep all your business voicemails and faxes separate from your personal messages.

- See who left a message, forward messages, and tap to return calls with Visual Voicemail.

- Send and receive faxes, by accessing photos, email attachments, and cloud storage such as Dropbox & Google Drive

- View call time, date, and duration, and return calls directly from your BT Cloud Work call logs.

- Get notifications of incoming messages.

- Access your company extensions as a contact group.

- Conferencing feature with unlimited conference calling for up to 1000 participants per conference*

- Host and participate in HD video conferencing meetings*

- Collaborate with colleagues; send and receive messages and files

BT Cloud Work - a cloud-based business phone system that delivers:

- Local, Free Phone and Non Geographic numbers

- Auto-receptionist

- Multiple extensions

- Advanced call management and answering rules

- Multiple voicemail boxes

- Visual voicemail

- Internet fax

- Music on hold

- Custom greetings

- Call screening

- Call queues

- Dial-by-name directory

- Conferencing*

What's New in the Latest Version 23.4.20.26568

Last updated on Dec 16, 2023

Access multiple accounts by switching accounts within the app.Quicker access to popular in-call features with a 3-row action button layout.Grouped messages sent around the same time.Background noise reduction automatically adjusts to the ideal level based on your environment and your computer performance.Notifications if you’re causing an echo, so you can mute yourself or fix the issue.Moderators can broadcast messages to and get messages from attendees in any room.